Terms of sale
Refunds Returns Policy
Please read these conditions carefully before using Vita Chip.co.uk. By using Vita Chip.co.uk, you signify your agreement to be bound by these conditions.
This page tells you the terms and conditions on which we supply any of the products listed on our website Vita Chip .co.uk to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
At checkout, please click on the check box marked “I accept the Vita Chip.co.uk terms and conditions” if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
Information about us
- Vita ChipShop.co.uk is a site operated by Vita Chip Limited.
- We are registered in ???under company number 5085811 and with our registered office at ?????? Stover Trading Estate, Wellington Drive, Bristol, BS37 5NZ, United Kingdom.
- Our Customer Service Address ??????, Stover Trading Estate, Wellington Drive, Bristol, BS37 5NZ, United Kingdom.
How the contract is formed
- After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.
- All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.
- We provide links to the websites of other companies. We are not responsible for the products or the service provided by third party companies (this disclaimer does not affect your statutory rights against that third party).
- If you are contracting as a consumer, you may cancel a contract at any time within 14 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below).
- To cancel a contract, you must inform us in writing or by sending an email to email@example.com You must return the Product(s) to us as soon as possible at the Customer Service Address above in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).
- Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
- Except where a Product is defective, you may not cancel a contract for the supply of any of the following:
- Products produced or altered to your own specification;
- Perishable goods, ???????
Availability and delivery
- We aim to dispatch your order within 72 hours of receipt and it should be with you within 2 to 10 working days of dispatch (Most European destinations 2 to 5 working days, non-European countries 4 to 10 working days approximately). UK weekends and Bank holidays are not classed as working days. Because we use a third-party delivery service, these times are estimates and not guarantees. However, please let us know if you do not receive your order in good time and we will look into the matter.
- Product images are for illustrative purposes only, and whilst representative of the product exact packaging detail may vary from time to time, subject to changes by the manufacturer. Equally, manufacturers occasionally change their recipes or item weight. Again, we strive to keep our pictures up to date but we do only use them for illustrative purposes. You will always receive the current product available to us at the time of your order.
Risk and title
- The Products will be at your risk from the time of delivery.
- Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Price and payment
- Prices include VAT but exclude delivery costs, which will be added to the total amount due before you place your order. You are given the option of correcting any errors before you confirm your order to us.
- Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
- If we have made a pricing error by displaying a lower price than the correct price, we will either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection. If the pricing error is unmistakable, we are under no obligation to provide the product to you at the incorrect (lower) price.
- If we have incorrectly displayed a higher price, we will confirm the correct price to you in the Dispatch Confirmation and refund the difference to your card.
- We will charge your credit or debit card at the time of checkout.
- All payments shall be made in United Kingdom pounds sterling, Euros or Dollars. Please note that Vita Chip Shop cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorization of your credit/debit card.
- When you return a Product to us:
- because you have cancelled the contract between us within the 14-day cooling-off period (see clause 4 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, `including“ the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;
- We will usually refund any money to the card used to pay for your purchase.
- Claims for refunds must be made within 14 days of dispatch.
- We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
- Our liability for losses you suffers as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
- We are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
- This does not include or limit in any way our liability:
- For death or personal injury caused by our negligence;
- Under section 2(3) of the Consumer Protection Act 1987;
- For fraud or fraudulent misrepresentation; or
- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Import duty and customs
- If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
- Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
- Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
- All notices given by you to us must be given to Vita Chip.LTD at firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.
Transfer of Rights and Obligations
- You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
- We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Events outside our control
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
- A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following
- Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks;
- The acts, decrees, legislation, regulations or restrictions of any government.
- Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
- If we fail to insist upon strict performance of any of your obligations under this agreement, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
- A waiver by us of any default shall not constitute a waiver of any subsequent default.
- No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.
- If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Our right to vary these terms and conditions
- We may revise and amend these terms and conditions from time to time.
- You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.
Law and jurisdiction
- Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Right of withdrawal
- You have the right to withdraw from this contract within 14 days without giving any reason.
- The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
- To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
- To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
- If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
- We may collect the following types of data from you:
- Email address
- Telephone Number
- Your order history
- Your payment details are not stored by us and are submitted directly to our third-party payment providers via a 128-bit encrypted connection.
- You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.
- We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect information about how our customers use this site. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
- Our details are:
- Vita Chip LTD Stover Trading Estate, Wellington Drive, Bristol, BS37 5NZ, United Kingdom
- email: email@example.com
Our use of your data
- Vita-System8.uk is committed to integrity and professionalism in all areas of its services and therefore we take our obligations under the Data Protection Act 1998 (the “Act”) very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.
- In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.
- We undertake not to provide your Personal Data to third parties save in accordance with this policy.
- We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the Personal Data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.
- Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorised access.
- You may ask us whether we are storing personal information about you by emailing us at firstname.lastname@example.org and if you wish we will provide you with a copy of the Personal Data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.
- While we hold your Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date. We encourage you to provide full Personal Data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.
EU GDPR Relevant Policy
We want to make your shopping experience with us as seamless and relevant as possible. To do this, we use varies pieces of data to personalise our service and messaging to you. Below we will outline:
- a) The different ways we collect your data
- b) What we do with the information we collect
- c) The choices you have about your data
- d) How and when we share your information
- e) How long we store your information
- f) Our policy on childrens information
- g) Your options
Your GDPR status
I am opted in
- a) The different ways we collect your data
In a nut shell: We collect 2 types of data from you. Personal data like delivery address to enable us to fulfil our service. Behavioural data to better improve our service to you, which we will only collect if you Opt In.
When you register with Vita-System8.uk, you give us details such as your name and delivery information. This is to make your shopping experience quicker and easier when it comes to checking out.
We ask for your contact details to alert you via email for the following actions
- Order Confirmation
- Order dispatch
- Order tracking (where applicable)
- TrustPilot – a few days after ordering we will follow up via an automated process. This is an aftercare service.
- Should you choose to register, we will ask you to confirm your email address via email
- Login reminders (should you request this)
Whenever you use a website, app or any other service online, certain information gets logged automatically. This data is useful in optimising your experience. We collect
- Web logs – this is used for server administration.
We work with a segmentation company called Seg. They assist us in collecting browsing information, so we can identify the areas which you may have shown interest in if you browse the home baking section of the website frequently, we may therefore identify you as someone who is interested in home baking.
Transaction processing requires us to capture billing and delivery information for us to carry out our service.
- Invoice information stored for accounting purposed
- Delivery information stored for delivery
- Where applicable, an order tracking number will be generated in conjunction with third-party carriers to fulfil the service.
- Payment information such as credit/debit card is captures by the payment provider (Sagepay/Paypal). We never hold your payment details.
Information you choose to give us
Should you opt in, we collect your email address for email marketing. There are sometimes additional bits of personal information (such as number of people in household) that we ask for which is optional.
- b) What we do with the information we collect
In a nutshell: We use your data to better improve the service for the user
The information we collect from you is used to improve the service and your experience with us. We have a legitimate interest in using your information in these ways as they improve the service for the end user. Below are the ways we use your information.
- Identify the country that you are in, so we can show you product which are available to you, and not show you products which are unavailable to be sent to your country.
- We also track your currency preference for the same reason.
- Provide customer service
- Send you service or support messages, updates, security alerts and account notifications
- Collect browsing information so we can tailor our communication to you, should you be opted into our email marketing.
- Use browsing data to better target our advertising across Google and Facebook
- c) Choices you have about your data
In a nutshell: We allow full control over how your data is used. We provide the tools to restrict how much of your data we process or if you want it deleted all together.
You can modify your personal data (First name, Last name, Address) in the My Account section of the website. Having an account with us is not compulsory so if you choose to not have this data stored with us, then you can simply not make an account with us. The only time your personal data will be stored is outlined in this policy in section a.
We will only use our behavioural tracking tools, if you have opted in to the GDPR prompt at the top of the website.
Right to be forgotten
If you no longer want your information to be held by Vita ChipLTD, you can request that we erase your information and close your account. Please note that if you choose to do so:
- We may retain some information for legitimate business interests, such as fraud detection.
- We may retain some payment information for as legal obligations, such as tax, legal reporting and auditing obligations.
Please email the Data Protection Officer at email@example.com to begin the process of erasing your data.
How and when we share information
It is necessary to share and transfer data, both internally and externally. Below are the ways in which we do this:
When you purchase from Vita Chip LTD , we share information with SagePay which is necessary for you to make your purchase.
We have legitimate interest in analysing our websites performance (such as number of visitors and transactions within a given day) to improve our service.
For Vita Chip to function as a service, information needs to be transferred internally. For example, if Joe Bloggs makes a purchase on our website, the details of the purchase are sent to our warehouse, so the order can be completed.
We may use some of your information to create lookalike audiences on Facebook, to prospect for more customers who might like Vita Chip service.
Law Enforcement or Government Agencies
We only share information if we believe the disclosure is reasonably necessary to comply with a law, regulation or legal request.
- d) How long we hold your information
We hold your information only so long as we need it to provide our service to you. We will hold your transactional information for up to 5 years for tax/auditing.
- e) Our policy on childrens information
You need to be over 18 to use this service.
- f) Your Options
Under the new policy, you have options about your information which are listed below. You will need to contact us to have some of this processed.
- Access the information we hold about you. This will be completed 30 days of you asking for it – in some cases there is an administrative fee attached to the processing of information.
- Object to us processing your information. To receive any marketing materials to us, you will need to OPT-IN however if you are opted in and no longer want to be, you can use the unsubscribe button at the bottom of the email. If you are having any problems, please contact us.
- Complain to a regulator. If youre based in the EEA and think that we havent complied with the data protection laws, you have a right to lodge a complaint with the Data Protection Commissioner.
Your use of this website
- You must not use this website inappropriately or in contravention of any laws. In particular you agree not to distribute, upload or publish any material or files that might:
- be considered defamatory, inaccurate, threatening, offensive, indecent or calculated to incite hatred;
- constitute a breach of confidence, infringe copyright or any other intellectual property right, privacy or any other right of a third party; or
- contain viruses or other harmful features, programs or devices.
- You are responsible for the accuracy of any information you submit to the website.
- You agree to keep any password used on this website confidential. You agree that we will not be responsible for any activity on this site resulting from a third party gaining access to your password.
- All web site design, text, photography, graphics and their selection and arrangement, unless otherwise indicated, are Copyright © 2020 Vita Chip.co.uk , all rights reserved.
- Trade marks used on this web site are the property of their respective owners. These trade marks are protected by law and you may not use these trademarks.
- You are not permitted to use any of our copyrighted material or trade marks in any way. If you do so without our written consent we will have a right of action against you in law for copyright and/or trade mark infringement and you must remove such material with immediate effect.
- You are not permitted to modify the content of this website in any way.
- Any links from this website to other sites are provided solely for your convenience. We are not responsible for the direct or indirect consequences of you linking to any other web site. We are not responsible for and have no control over the content of any external sites, and the provision of a link is not an endorsement of any other site or its contents.
- You may only create a link to this website on the basis that you link to the homepage and on the condition that you do not imply that we are endorsing any products or services other than our own, that you do not misrepresent your relationship with us or present any false information, you do not use any trade marks displayed on the Website without their owners’ express written permission, and your website does not contain material which is distasteful, offensive or infringes any rights of any person.
- We may alter this site and these terms, conditions and disclaimers at any time.
- We do not make any representation or give any warranty or other assurance (and all such warranties, terms and representations that might otherwise apply by operation of law, practice or otherwise are hereby excluded to the fullest extent permitted) as to:
- the operation, quality, timeliness, reliability, usefulness or functionality of this website or any information on this website;
- the availability of this website. Access to this Website may be interrupted, restricted or delayed for any reason and at any time (for example, to enable changes to be made);
- the compatibility or performance of this website with (or its effect on) your computer equipment;
- this website being free from errors, defects, viruses or other harmful features, programs or devices;
- the accuracy, completeness, suitability, timeliness or fitness for any particular purpose of any content on this website or accessed through a link on this website.
Limitation of liability
- We are not liable for and disclaim to the fullest extent permissible under any applicable law all liability and responsibility in connection with the use, inability to use or the results of use of this website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect, punitive, special or consequential loss or damage or any loss of income, profits, anticipated savings, goodwill or data whether arising in tort, contract, operation of law or otherwise. This limitation does not apply to your purchase of products via this website, which is governed by our Sale Terms.
- If any of these terms and conditions would otherwise be held invalid, the invalid term or condition shall be interpreted as applicable only to the extent permitted without being invalid and the remainder of the terms and conditions shall not be affected.
- These terms and this disclaimer and any claim based on use of information from this web site shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the Courts of England.